National Ventilation, a leading UK-based ventilation manufacturer and supplier, is proud to have been highly commended in the ‘Best Customer Service’ category at the Electrical Wholesaler Awards 2025. The awards, held on Thursday, 25 September 2025 at London’s Chelsea Harbour Hotel and hosted by comedian Jimmy McGhie, celebrate excellence across the electrical wholesaler sector. This marks the second year that National Ventilation has been recognised for outstanding customer service, having won the category outright in 2024.
Providing a unique platform for the recognition of excellence and achievement across the electrical wholesale sector, the Electrical Wholesaler Awards boasts an array of expertly curated categories, with accolades that honour everything from innovative brands and outstanding wholesalers to the exceptional professionals at the heart of every successful business in the sector. The voting and judging each hold a 50% weighting in the final decision, ensuring the winners are selected for their outstanding industry reputations and technical expertise.
“We are thrilled to be highly commended at this year’s Electrical Wholesaler Awards, and especially proud to be recognised for our customer service two years running. At National Ventilation, we always strive to go the extra mile for our customers. Winning last year’s award motivated us to raise the bar even higher, and since then, we’ve seen growing demand for both our ventilation and design services. We remain committed to continuous improvement and to delivering the very best support for our customers,” said Robin Francis, Managing Director at National Ventilation.
During the last year, the company has seen a significant rise in demand for ventilation products. At the same time, there has been a surge in National Ventilation’s in-house team’s free ventilation design service for wholesalers to offer to their contractor customers. This has resulted in a 22% increase in designs in the last financial year, with an increase of 18% of new customers using the service. This service is incredibly valuable for wholesalers as they can quickly and easily assist contractors needing help with ventilation system design – especially helpful for wholesalers looking to grow their share of the new build ventilation market. With the ability to turn around designs in 48 hours, often quicker, National Ventilation enables wholesalers to supply contractors with a full design and quotation, including unit calculations, a full kit list, as well as recommended duct routes, making the process simple for wholesalers and their customers alike.
100% there for its wholesaler customers, National Ventilation doesn’t sell through any other channel and acts as an expert ventilation department on call whenever needed. In an ultra-competitive-market it is not all about price. National Ventilation’s USP is to be Electrical Wholesalers’ VSP – Ventilation Solutions Provider! To support its customers, National Ventilation has a knowledgeable customer service team; offers a next-day delivery service; provides a free ventilation design service; and all of its product information is easily accessible on its newly improved website. National Ventilation is trusted by its customers to provide high-quality products with excellent customer service and to always go the extra mile.
National Ventilation has everything wholesalers need to act as their ventilation department:
- An extensive product range with a knowledgeable support team
- Free ventilation design service with a full report on parts needed
- Technical support with a 2-ring phone policy
- Next-day delivery.
This is a big help for wholesalers who have thousands of products to manage apart from ventilation, National Ventilation takes the stress away and grows their businesses for them. National Ventilation has an extensive product range with over 2,000 lines, so it has the fan or accessory for nearly every job. If something ventilation-related is needed, National Ventilation probably has it.
Boasting a two-ring policy, all calls to National Ventilation are answered as soon as possible. The whole team is involved to ensure customers are promptly responded to and all staff are trained to a high level to provide a professional, knowledgeable response. National Ventilation always does its utmost to give the customer a prompt and accurate answer, but most calls can usually be answered by the first person customers speak to, no waiting on hold in long queues to speak to another department!
National Ventilation combines traditional customer service values, where the customer can always talk to a person rather than a machine, with forward-thinking services, such as its digital transformation and a first-class design service. Excellent customer service is an essential part of National Ventilation’s offering to its customers with its knowledgeable staff always ready to provide information, advice and solutions to customers.
For further information on all products and services offered by National Ventilation telephone 01823 690 290 or visit http://www.nationalventilation.co.uk.